Don’t Hide Behind E-mail Or Text

Dec 6, 2009 | No Comments

E-mail is a useful tool in business, but it can also come with disadvantages. Merely using electronic communication, such as text messages and e-mails, is not enough.
In today’s world of electronic communication you should use the phone. Here’s why:

First of all, if you are asking for a reply — such as asking a customer for [...]

Choice of Words –- Make or Break

Nov 11, 2009 | No Comments

Word choice matters.
I  was with my son in the pizza shop a few days ago, and he said to me “Totty, I NEED coffee.”
I reply, “No Shmili, you WANT coffee.”
A couple minutes later I go to the register and the cashier said, “So, you WANT to pay?”
And to that I said, “Well, I NEED to [...]